BlackBerry Curve 9380 - I can’t connect to the mobile network

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I can't connect to the mobile network

Try the following actions:

• If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly.
• If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify

that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly.

• Verify that you turned on the connection to the wireless network.
• Verify that you're connected to your wireless service provider's network. If you switched wireless networks manually,

your smartphone remains connected to that wireless network until you select your wireless service provider's network

• If you set a specific speed for wireless network connections, verify that you're in a wireless coverage area that supports

the connection speed.

• If you have a Wi-Fi enabled smartphone and your wireless service provider supports Wi-Fi, verify that your connection

preference isn't set to Wi-Fi Only.

Related information

Turn on or turn off data service or set roaming options,


Switch wireless networks manually,


Turn on, turn off, or check the status of a network connection,