BlackBerry Curve 9380 Help

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BlackBerry Curve 9380 Smartphone

Version: 7.1

User Guide

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Published: 2012-09-20

SWD-20120920105027058

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Contents

Quick Help ................................................................................................................................................... 9

Getting started: Your smartphone ................................................................................................................. 9
Popular topics ............................................................................................................................................ 28
Popular tips ................................................................................................................................................ 32
Common troubleshooting ........................................................................................................................... 41

Tips and shortcuts ...................................................................................................................................... 46

Tips: Doing things quickly ........................................................................................................................... 46
Tips: Extending battery life .......................................................................................................................... 47
Tips: Finding apps ...................................................................................................................................... 48
Tips: Freeing space for your music, pictures, videos, and files ..................................................................... 49
Tips: Freeing space to optimize your smartphone's performance ................................................................. 50
Tips: Updating your software ...................................................................................................................... 51
Tips: Keeping your information safe ............................................................................................................ 51
Tips: Managing indicators ........................................................................................................................... 52
Shortcuts: Phone ........................................................................................................................................ 53
Shortcuts: Typing with the touch screen keyboard ...................................................................................... 53
Shortcuts: Media ........................................................................................................................................ 54
Troubleshooting: Shortcuts ......................................................................................................................... 55

Phone ........................................................................................................................................................ 56

How to: Phone ............................................................................................................................................ 56
Troubleshooting: Phone .............................................................................................................................. 75

Voice commands ........................................................................................................................................ 79

How to: Voice commands ........................................................................................................................... 79
Troubleshooting: Voice commands ............................................................................................................. 81

Messages ................................................................................................................................................... 83

How to: Messages application .................................................................................................................... 83

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Troubleshooting: Messages application .................................................................................................... 119

Files and attachments .............................................................................................................................. 125

How to: Files ............................................................................................................................................ 125
Troubleshooting: Files .............................................................................................................................. 132

Media ...................................................................................................................................................... 133

How to: Media .......................................................................................................................................... 133
Troubleshooting: Media ............................................................................................................................ 152

Ring tones, sounds, and alerts .................................................................................................................. 156

How to: Ring tones, sounds, and alerts ...................................................................................................... 156
Troubleshooting: Ring tones, sounds, and alerts ....................................................................................... 160

Browser ................................................................................................................................................... 161

How to: Browser ....................................................................................................................................... 161
Troubleshooting: Browser ......................................................................................................................... 174

Calendar .................................................................................................................................................. 176

How to: Calendar ...................................................................................................................................... 176
Troubleshooting: Calendar ....................................................................................................................... 185

Contacts .................................................................................................................................................. 187

How to: Contacts ...................................................................................................................................... 187
Troubleshooting: Contacts ........................................................................................................................ 196

Clock ....................................................................................................................................................... 198

How to: Clock ........................................................................................................................................... 198
Troubleshooting: Clock ............................................................................................................................. 202

Tasks and memos .................................................................................................................................... 203

Create a task or memo .............................................................................................................................. 203
Send a task or memo ................................................................................................................................ 203
Change or delete a task or memo .............................................................................................................. 203
Change the status of a task ....................................................................................................................... 204

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Hide completed tasks ............................................................................................................................... 204
Show tasks in the calendar ....................................................................................................................... 204
Synchronizing tasks and memos ............................................................................................................... 205
About categories ...................................................................................................................................... 207
Categorize a contact, task, or memo ......................................................................................................... 207
Create a category for contacts, tasks, or memos ....................................................................................... 207
Turn off the prompt that appears before you delete items .......................................................................... 208

Typing ...................................................................................................................................................... 209

How to: Typing ......................................................................................................................................... 209
Troubleshooting: Typing ........................................................................................................................... 218

Keyboard ................................................................................................................................................. 220

How to: Keyboard ..................................................................................................................................... 220

Language ................................................................................................................................................. 224

How to: Language .................................................................................................................................... 224
Troubleshooting: Language ...................................................................................................................... 226

Screen display .......................................................................................................................................... 227

How to: Screen display ............................................................................................................................. 227
Troubleshooting: Screen display ............................................................................................................... 232

GPS technology ........................................................................................................................................ 233

How to: GPS technology ........................................................................................................................... 233
Troubleshooting: GPS technology ............................................................................................................. 235

Compass .................................................................................................................................................. 236

How to: Compass ..................................................................................................................................... 236

Maps ....................................................................................................................................................... 238

How to: Maps ........................................................................................................................................... 238
Personalize: Maps .................................................................................................................................... 242
Troubleshooting: Maps ............................................................................................................................. 244

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Applications ............................................................................................................................................. 245

How to: Applications ................................................................................................................................ 245
Troubleshooting: Applications .................................................................................................................. 247

BlackBerry ID ........................................................................................................................................... 251

How to: BlackBerry ID .............................................................................................................................. 251

BlackBerry Device Software ...................................................................................................................... 253

How to: BlackBerry Device Software ......................................................................................................... 253
Troubleshooting: BlackBerry Device Software ........................................................................................... 255

Manage Connections ................................................................................................................................ 257

Mobile network ........................................................................................................................................ 257
Wi-Fi technology ....................................................................................................................................... 264

Mobile Hotspot mode ............................................................................................................................... 274

How to: Mobile Hotspot mode ................................................................................................................... 274
Troubleshooting: Mobile Hotspot mode .................................................................................................... 277

Bluetooth technology ............................................................................................................................... 278

How to: Bluetooth technology ................................................................................................................... 278
Troubleshooting: Bluetooth technology ..................................................................................................... 286

NFC technology ........................................................................................................................................ 289

How to: NFC technology ........................................................................................................................... 289
Troubleshooting: NFC technology ............................................................................................................. 295

Media server ............................................................................................................................................ 297

How to: Media server ................................................................................................................................ 297

Smart accessories .................................................................................................................................... 299

About the Smart Accessories application .................................................................................................. 299
Set up a new dock .................................................................................................................................... 299
Change a dock profile ............................................................................................................................... 300
Delete a saved dock profile ....................................................................................................................... 300

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Power and battery .................................................................................................................................... 301

How to: Power and battery ........................................................................................................................ 301
Troubleshooting: Power and battery .......................................................................................................... 305

Storage space and media cards ................................................................................................................ 306

How to: Storage space and media cards ................................................................................................... 306
Troubleshooting: Storage space and media cards ..................................................................................... 312

Search ..................................................................................................................................................... 313

How to: Search ......................................................................................................................................... 313
Troubleshooting: Search ........................................................................................................................... 317

Security ................................................................................................................................................... 319

How to: Security ....................................................................................................................................... 319
Troubleshooting: Security ......................................................................................................................... 349

Service books and diagnostic reports ........................................................................................................ 352

Run, view, send, or delete a diagnostic report ........................................................................................... 352
Accept, delete, or restore a service book ................................................................................................... 352
Set a default recipient for diagnostic reports ............................................................................................. 353
Find your smartphone model number and version of the BlackBerry Device Software ................................ 353
I can't run or submit a diagnostic report .................................................................................................... 353

Synchronization ....................................................................................................................................... 355

How to: Synchronization ........................................................................................................................... 355
Troubleshooting: Synchronization ............................................................................................................. 358

Accessibility options ................................................................................................................................. 360

How to: Accessibility ................................................................................................................................ 360

Calculator ................................................................................................................................................ 366

Use the calculator .................................................................................................................................... 366
Convert a measurement ........................................................................................................................... 366

Glossary ................................................................................................................................................... 367

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Legal notice ............................................................................................................................................. 369